Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with HA Traders. We are committed to delivering your orders quickly and efficiently across the United Arab Emirates.

Shipping Coverage

We currently deliver to all major cities and regions within the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

  • Al Ain

Order Processing Time

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is processed, you will receive a confirmation message or email.

Estimated Delivery Time

  • Standard Delivery: 2–5 Business Days

  • Remote Areas: 3–7 Business Days

Delivery times may vary depending on location, weather conditions, public holidays, or courier operations.

Shipping Charges

  • Standard Shipping Fee: AED 18

  • Free Shipping may be offered during promotional campaigns or on selected products.

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Order Tracking

Once your order has been shipped, tracking information will be provided when available, allowing you to monitor the status of your delivery.

Delivery Attempts

Our courier partners may attempt delivery more than once if the customer is unavailable.

To avoid delays, please ensure that:

  • Your shipping address is accurate.

  • Your contact number is active and reachable.

  • Someone is available to receive the order.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

HA Traders is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to:

  • Public holidays

  • Weather conditions

  • Courier service interruptions

  • Customs or regulatory inspections

  • High seasonal order volumes

Such delays are beyond our control and do not automatically qualify for refunds.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and provide:

  • Order Number

  • Photos of the package and product

  • Description of the issue

We will review the case and provide an appropriate resolution.

Lost Shipments

If a shipment is confirmed lost by the courier, we will arrange a replacement or issue a refund, depending on product availability.

Contact Us

For shipping-related inquiries, please contact us:

HA Traders

Email: hatraders2952@gmail.com

Phone / WhatsApp: +92 313 6771379

Customer Support Hours: Monday to Saturday