Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept return requests within 7 days of receiving your order if:

  • The product arrives damaged or defective.

  • You receive the wrong item.

  • The item is significantly different from its description.

To be eligible for a return:

  • The item must be unused and in its original packaging.

  • Proof of purchase and clear photos/videos of the issue must be provided.

  • Return requests must be submitted within 7 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless received damaged or defective:

  • Beauty and skincare products

  • Personal care products

  • Health-related products

  • Opened cosmetic items

  • Used products

Refunds

Once your return request is reviewed and approved, your refund will be processed.

Refunds may be issued through:

  • Original payment method

  • Store credit (where applicable)

Please allow 7–14 business days for the refund to appear in your account after approval.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the product

  • Photos of the packaging

  • Description of the issue

After verification, we will offer a replacement or full refund at no additional cost.

Order Cancellation

Orders may be cancelled within 12 hours of placement.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

Delivery Delays

While we work with trusted logistics partners, delivery times may occasionally be affected by customs clearance, weather conditions, public holidays, or courier delays.

Such delays do not qualify for refunds unless the order is confirmed lost by the courier.

Return Shipping Costs

  • If the return is due to our error (wrong item, damaged item, defective product), we will cover the return cost.

  • If the return is requested for any other reason, return shipping charges may apply and will be the responsibility of the customer.

Contact Us

For any return, refund, or order-related inquiries, please contact our customer support team with your order details.

HA Traders

Email: hatraders2952@gmail.com

Phone: +92 313 6771379

Customer Support: Available via Email and WhatsApp

We are committed to resolving issues fairly and ensuring customer satisfaction.

Thank you for trusting HA Traders.